Privacy & Cookies

Privacy Policy

TF Tuned is an independent business that sets great store by its customer service. Our customers matter to us and we take great care to ensure that your confidentiality and privacy is respected and protected.

Our website

No information is collected about you until you order something, register or subscribe to our e-newsletter. To process your order we need your name, billing address, phone number, email address, delivery address and credit card or PayPal information. If you book a service job online, we also request details about you, your suspension and your bike in order to do the job to the high standard you expect of us, and to set your suspension up for you. If we have questions about your order or booking, we may contact you by phone or email.

If you email us with nice comments about our service, we may ask your permission to add those comments with your name to the Testimonials page of our website or for use in company marketing.

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that issued it. Cookies can’t profile your system or collect information from your hard drive. Most online retailers use cookies. We use cookies if you have already registered so that you don’t have to put the same information in again. We don’t store credit card numbers.

In the workshop

No information is collected about you until you order something or book a service job. To process your order we need your name, billing address, phone number, email address, delivery address and credit card information. If you book a service job, we will ask you to send details about you, your suspension and your bike in order to do the job to the high standard you expect of us, and to set your suspension up for you. If, when carrying out your service job, we have questions about your suspension, we will usually contact you by phone in order to avoid delays.

Sharing information

We do not pass your personal data to anyone else, except to suppliers that are a necessary part of the order/service process (e.g. payment processors, couriers, e-mail newsletter provider), to any successors in title to our business, or if required to do so by law.

Other websites

Our website contains links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy which may differ from ours.

Further details

If you have any questions about how we use and protect the information you give us, or your rights to access it, please email us at service@tftunedshox.com or call us on +44 (0)1373 826800.

Cookies

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link...

TF Tuned Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: randomly generated number to remember the basket contents for the customers next visit
Expires: 4 weeks

Name: recent
Typical content: stores recently viewed products for display on the customers next visist
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

More about Cookies

For more information about how to manage your cookies, visit aboutcookies.org.

Unsolicited E-mail Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each e-mail message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via e-mail without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.