Online Shop FAQs

For spare parts, if they are in stock we will send them out the same day if we receive the order before midday (except weekends). If we receive the order after midday, we will do our best to dispatch them same day, but it may be the following working day. Orders placed after 3pm on Friday will be despatched on the following Monday.

For new forks and shocks, we will contact you for set-up information and discuss delivery options with you. We normally send spare parts by post (see below or our 'Shipping' page for cost/delivery times).

Forks, shocks and large/heavy orders usually go by courier. In all cases, you'll need to sign for the delivery so please provide a suitable address with extra instructions if necessary.

Our online shop shows items that we usually stock and some that, due to low demand, we get in to order (showing as 'available to order'). If an item is out of stock but due in a day or two, we will send it as soon as it arrives. If it may take longer, we'll contact you.

You can pay using our online payment system (SagePay) by these debit/credit cards: Visa, Visa Electron (UK only), Mastercard, Switch, Maestro, Delta and Solo. Alternatively, you can use PayPal.

A detailed invoice is sent with the item(s) in a red 'Documents Enclosed' envelope on the front of the package and, where a fork or shock is supplied, a Set-up Record will also be sent.

If you are unsure about the part you need then please do call us first. Don't worry about disturbing us at work - we all have headsets so can continue working whilst answering your questions.

Call us on +44 (0) 1373 826800

Emailed questions may take longer as there's no-one to answer them except us, and we're working on forks/shocks all day! It could be several working days before we reply. If in doubt - call.

If you order the wrong size mount kit or spring, we are happy to exchange it within 14 days providing it is returned with the original undamaged packing and is unused and unmarked. Postage will be due on the exchanged item and we can take payment for this over the phone.

Picking mistakes do sometime happen. If we supply the wrong part or there are parts missing from your order please let us know within 14 days of receipt so that we can correct the mistake. In the case of picking errors we will refund your postage costs on the returned item.

You may return your order unused, within 14 days for a refund if you no longer require it, provided it is returned with its original undamaged packaging and is unused and unmarked. Please note, we do not refund postage unless items were supplied in error or are faulty.

Faulty goods will be replaced with the same item or suitable equivalent, as appropriate.

TF Tuned cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery as appropriate to the value of the goods you are returning.

All new forks and shocks are shipped FREE OF CHARGE  to UK mainland addresses.  For all other destinations please see below.

All orders for new forks and shocks include set up by a TF Tuned technician, we will contact you to obtain details about your riding weight, bike, and ride style so that we can do this.